Smart Gate
The smart gate project at Gangwon Land Casino allows resort members to enjoy contactless entry by registering facial and palm vein data and scanning their ID at a biometric kiosk. I led the UI/UX design for the registration kiosk and smart gate, ensuring a user-friendly experience for seamless interaction with the advanced biometric system.
Process 01
Designing Seamless User Flows
for Biometric Access and Smart Gate Systems
- Phase 1 : Biometric Registration Flow
Users register their biometric and ID information through an intuitive UI
- Phase 2 : 2-Door Gate Service - Smart Gate Flow
Process 02
Wireframe & Prototype
Low-fidelity wireframes were created to map out the user journey,
focusing on key touchpoints like entry verification, biometric scanning, and exit confirmation.
This UI wireframe and layout address the user experience challenges of a two-door gate system, focusing on
clear communication of entry and exit permissions. The design emphasizes simplicity and user clarity through
a structured layout
Visual Hierarchy
Screens include clear, immediate feedback after user actions, such as facial recognition or ticket scans,
to confirm progress or notify the user of the next step.
Process 03
Components
These popups provide real-time updates on the status of the gates, such as "Door Closed," "Door Open," or "Emergency." They not only inform users about their immediate actions (e.g., proceed, wait, or retry) but also relay critical information to the on-site management team, helping them monitor the flow of users and address issues promptly.
Status cards, like "Entry Denied," "Verification Successful," or "Emergency," provide clear feedback to users, keeping them informed throughout their interaction with the system.
Action Buttons
The action buttons, such as "Retry," "Proceed," or "Cancel," are designed with clear labels and large sizes to support on-site management in high-pressure situations. Whether dealing with emergencies or managing a surge of users, the buttons’ intuitive layout ensures that the required action is immediately identifiable and accessible. This design allows management to respond swiftly and maintain seamless operations with minimal delays.
Network Status Icons
This component serves as a critical monitoring tool for the management team, allowing them to instantly identify the status of various systems in the smart gate interface. Each icon represents a key part of the gate's functionality, providing real-time updates on connectivity or operational issues.
-
Green: Indicates the system is functioning well and fully connected.
-
Gray: Signals that the system is offline but not experiencing critical issues.
-
Red: Alerts that the component is disconnected or malfunctioning, requiring immediate attention.
Process 04
Field Evaluation
During the on-site phase of the smart gate project at Gangwon Land Casino, I spent three days conducting a thorough evaluation of the smart gate and facial registration kiosk alongside a QA specialist. As a UX designer, my focus extended beyond functionality testing to observing how real users interacted with the system
Quality Check + Feedback
1. Identifying Pain Points
2. Evaluating User Flow
3. Collaborating with QA & Technicians
Process 05
Design Optimization
Achievements
40-60% adoption rate
In the current phase, the system has already achieved a daily usage rate of 40-60%, a significant success within just a few weeks of operation. These numbers reflect the ease with which users, including the casino's primary age group of 50+, have adjusted to the new system, highlighting the success of the UI/UX design in creating an intuitive and accessible experience for a broad range of users.